Refund Policy

Seven-day unused-credit refund requests, billing corrections, failed-generation credits and subscription cancellation.

Last updated: 2026-10-25

Operated by Tianqi Li, trading as AI Rap Flow. Contact: support@airapflow.com. Effective and last updated: October 25, 2026.

Current availability

The rules below apply to purchases made through official checkout. Never send money outside our official checkout or pay an individual claiming to unlock your account.

Seven-day unused-purchase refund

You may request a full refund within 7 calendar days of a charge if none of the credits granted by that charge have been used. This covers one-time packs, the first subscription payment and subscription renewals. Eligibility is checked against the specific order's credit ledger; credits committed to an unresolved task must be reconciled before we decide whether that grant is unused.

Once any credits from that charge have been used, or outside the seven-day window, we do not offer a change-of-mind or prorated refund of the remaining balance or subscription period, except where applicable law requires it. A disappointing but successfully delivered AI result does not alone guarantee a refund; report a technical defect or non-delivery so we can investigate. Our policy does not limit mandatory rights for defective digital services, withdrawal rights, or remedies required by consumer law. Any legally required consent to immediate digital performance must be obtained separately at checkout; this policy alone does not waive it.

Billing errors and non-delivery

Duplicate charges, payment taken after a timely valid cancellation, or paid credits we cannot deliver qualify for correction or refund even outside the seven-day window. Contact us promptly with the order or transaction reference. Approved refunds revoke the corresponding purchased credits. Where an entire subscription charge is refunded, we also arrange cancellation to prevent another renewal; unrelated pack purchases are unaffected.

Failed tasks, reservations and cash refunds

Confirmed generation failures and failures before a paid provider submission restore the affected reserved credits. Restored service credits are not a cash refund. An uncertain provider submission, delayed status or malformed provider result may need reconciliation or manual review; its credits can remain reserved until the outcome is established. We do not automatically make another potentially billable request. Send the task reference to support if a job remains unresolved.

If we cannot deliver the service you purchased, we will consider a re-credit, replacement or cash refund as appropriate to the problem and your mandatory legal rights. We do not promise that an AI result will reproduce a person, outfit, voice or creative brief perfectly.

Cancel future subscription renewals

Cancel before the next renewal is processed. Use account billing controls when available, or email support@airapflow.com from your account email with the subscription reference. A charge taken after a timely valid cancellation request will be investigated and corrected.

Cancellation normally takes effect at the end of the current paid period, without another renewal. Remaining subscription credits expire at that period's end; one-time pack credits have no scheduled expiry. Canceling renewal does not itself request a refund, delete your account or erase completed videos. Keep your cancellation confirmation.

How to request a refund

Email support@airapflow.com from your registered account email. Include your order reference, payment date, amount and currency, reason, and any relevant task reference. We may verify account ownership and payment status. Never send your password, one-time sign-in link, full card number or card security code.

We aim to acknowledge requests within 2 business days, decide complete requests within 5 business days, and submit an approved refund within 5 business days of approval. These are service targets; we will explain material delays caused by missing information or investigations. Any mandatory legal deadline takes priority.

Refunds are returned through the original payment transaction where supported. Your payment provider or bank controls when funds arrive; do not treat our submission target as a guaranteed bank posting date. Exchange-rate treatment follows your payment provider's rules and applicable law.

Questions and rights

Contact us if you believe a decision is incorrect, with any missing evidence, and we will review it. You may still use any lawful payment-provider dispute process or consumer remedy. These terms do not require you to give up mandatory local rights. Read our Terms of Service, Privacy Policy and Contact.